We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack arrived in Chelyabinsk for 11 days! Suddenly the courier delivered to the door-do not stand at the post office! The backpack is excellent for its money, voluminous, the handle is sewn securely, the accessories are in order. No thread does not stick out, the seams are neat, there is no smell. Three main compartments and many pockets. The only thing in the description did not understand about anti-theft. Very satisfied with the service, I recommend the store.
According to description, very satisfied is appreciated aspen sport, now to test the product.
I liked the backpack. quality corresponds. i advise.
Excellent backpack, fast delivery. Quality looks very good. Let's see how he will behave in operation. 5 stars store!
Took average. On my 180 cm is the most
Very nice as the picture
I ordered 3.02, brought home 11.02, nice. Kind of quality is good, there is no smell unpleasant. Quality thing, thank you.
I bought the same for my daughter. Top!
Received the backpack today - it looks very nice, and hopefully it will be sturdy. I'm very satisfied - thanks!
забирал the post
this very sewn backpack qualitative, good material. straight all seams, thread not stick up, all in super. relatively come. all recommend this store.
the long delay the BAG Is very Good But Shipping and delivery Is very much exaggerated demorados tardo 2 months 20 days To dress fashion child
backpack excellent, first time is заказываю
Gera kokybė. Labai didelė.
All super 8-)
Great store, excellent communication! AspenSport backpack is superior quality, 5 stars! My son is really happy! Buy with confidence, 100% recommended!
in here arrived backpack bag. all neat, fast, as stated. is stitched, lining, packed zippers locks from scratches, no odors. photo description and fully compliant with backpack store. order very satisfied.
all-as always good. fast shipping good quality
to all-match, thank you for good!!!
super! moscow up to 5 days delivery. directly into the courier brought flat. backpack of very good quality, many compartments. made durable's mean all is very very recommend. used to take the size.
excellent product and excellent store...
all fine, product as described, delivery time 22 days (incl. Chinese new year :-) )
super 20 size!!! 44р running. clothes racket 3. t., изотоником bottle,-all drabs влезает, looks and compact, технологично and beautiful! thank you store!
great for backpack affordable price. color navy ordered, size 20. пошит qualitative, not stinks, color, thread not stick up, zipper on бегунки big, comfortable and well slip. all recommend store.
backpack excellent, as in the description, store recommend received in time. thank you very much!
Nice back pack
Hi! Today I received my order - 20 "Aspen Sport AS-B06 backpack. The quality is excellent, straight lines, threads do not stick anywhere. Very carefully packed. The order was constantly tracked and delivered even before the promised date. Sociable and very decent store. I recommend. Sincerely, Alexandr.
HIgh quality bag. Very happy with the bag and the quality of it.
hi, backpack excellent quality is good, thread not stick up, very satisfied, store recommend дошёл тверской area to 8 days, thank you!!!
❤️ Very speedy shipment !!! ❤️ Well packaged, excellent quality ❤️ Pleased with this purchase ❤️ Highly recommended and trusted 5 store. Thank you :)
really backpack, made добротно, no smell, roomy very, to store thank you
All was OK. Thanks
and come and подольска order shipped from 5 days. very high quality made. секьюрпак packed in, заклеен was not reason but (protective оторвана stripe not)