We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for the jacket! I 've been waiting for her for a long time! Glows pts cool! And chameleonite. At its xs took m. I'm normal. What you need, tk s, perhaps in the shoulders and og would be tight. Stayed in it for 5 minutes, it became hot. She's not breathing. All moisture will be inside if you sweat. Delivery to the altai territory is a month. Track is tracked completely. The store helped determine the size. The longest process, in my opinion, is customs.
The parcel came very quickly, everything is well packed, smoothly folded, does not smell at all, it reflects well, in general it is satisfied with the jacket, of course the assumptions were quite different (I thought it could be dirty or it could be torn) but not all by 5 +, the size took on its 42-44 (m) sat well, a little free but looks Excellent
PERFECT! IS SO CUTE!
Good material. i pedi l and i'm actually m but the size was right.
its nice but the sizes are small. this jacket fits me with a little room in the arms.
Beautiful but late
The jacket is good, the size 44 took xxl and will not say that it is large.
Ordered on april 09, received on may 06. The parcel was tracked. I ordered for 1 068 rubles. Sealed in a bag. I took the size l, at my height 168. (Thanks to those people who recommended me to order this size). The size approached perfectly. And on the shoulders and on the sleeve. The jacket is not fitted, but the bottom can be tightened with an elastic band. Pockets on the sides are large, but sorry, there is no zipper lock. On the chest is a fake pocket. (i think to go to the studio to make locks and pockets, i will also do the inside, probably). On the jacket of the lock fastens perfectly, does not stick, everything works well. It is hot in it, it does not allow air. Of course, inside the jacket there is a tag, how to wash (later i think i will add a tip). At night very well lit, behind the wheel of the bike in this jacket feel completely safe. After washing, reflective properties can be lost. For a long time i wanted to order and could not decide on the size. Finally ordered, and i'm happy! Very good thing! Thank you very much to the store!