We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is good, glue is nowhere to be seen, inside a small deputy. fur, in convenience-in principle, it will come down, a little strangely felt sock, but i think it is connected with a narrow nose)) i have a foot of 24,5 cm (ros. 38 size) took 40 size-just) for some reason waited silvery, came golden-upset, thought the store jammed-it turned out i stepped and the wrong color chose: d before kemerovo the parcel was about 3 weeks, limited tracking (only there was a message that boots in latvia, and then at the point of issue at the post office)
I order a second time. The first time black, i did not guess with the size. At 24 cm took 6 and they turned out to be large. This time i felt 5, i was lying just, but as if the rise is not in place. On dr was 5,5 as advised by the store. Well, there is nothing like not far distance
I love these boots, I got so many compliments on them. Thank you store!
super good packing. shoe really beautiful. true size! but I oder half size bigger then I normally wear. so its too big for me :( I will oder again. thank you!
I arrive in less than 22 days, super good answer
Qualitatively done. Well packed in air bag. Looks like in the picture. Sent quickly. Made an order on april 8, received on april 30 in kaliningrad.
The shoes are super beautiful but I expected another quality so, a little disappointed.
These shoes are amazing! Great quality and very comfortable. Shipping was quick (2 weeks).
Perfect quality, but it’s bigger for me
The material is soft enough, so comfortable. Take exactly according to the measurements, i usually take 0,5 cm more with a margin and turned out to be large. In general, due to the wide shaft fit on a sufficiently full shin. The model is comfortable, but because of the wide shaft look not very elegant, 4. delivery is fast, the store is umnichka, packed well