SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Свердловская обл...неделя.По звуку слабоват.
The order arrived in three days. 5156 rubles. Looks good, packed perfectly, brought the courier. Everything works. Through Optics, the volume is slightly larger than in the TV. Through aux you can make louder. No 50 watts and no close. At 30 watt power supply is good, if 15 watts produce sound power, and on the feel-10. Useful only for those who have in the TV quite sad 4 watts. Before that, there was 2 + 1 creative system-I will put it back. Sound at times better. The big plus of this soundbar is Bluetooth. But low power is ruining. How do the JBL type speakers on batteries give out more?
While everything is fine the courier brought to the doors but no tracking
Delivery to Moscow 2 weeks. The husband is delighted with the acquisition. Seller thanks!
Shipping super fast! everything works, the quality of the assembly of norms, the ports of connection to... RA, so it will get stuck with everything, if not, then there is no brain. the sound of norms for this money, but the bass is weak, the sub is recommended
Bo Jin still having didn't listen but glittered
Fast shipping. Good sound. Purchase satisfied
The speakers are good, came quickly in mo. Ordered from russia. Appearance at 5, there are no jambs. 50 watts may not, but for the living room will go. Connected via hdmi, the sound is clean, goes simultaneously with the tv and speakers. The only negative is a very small range of the remote. Seller and product recommend
Delivery to makhachkala took about ten days. The sound is more or less pure than the tv reproduces but there is practically no bass at all, generally for tv norm but for bass music no.
Sounds good,but the transport to Romania with DHL cost me around 23 dollars,even if the transport was specified as free.The only benefit is the dellivery time wich was 10 days.
The store promptly sent the goods, the delivery is very fast-five stars unequivocally. The soundbar isn't all that clear. The left column was difficult, but was installed vertically on a round base and checked for fixation; the right column was loose on the base, but did not want to be twisted for fixation. I could not install it vertically. You need to use file :) About the sound: the soundbar plays well low frequencies, but starting with 100 hertz, the sound begins to fade gradually and in the interval from 60 to 40 quickly goes to naught. Not bad, given the declared limit of 80 hertz. With high frequencies, imho, everything is much worse. After 13 khz with sound, some garbage begins to occur and the sound completely disappears somewhere in the area of 15-16 khz. I hope this is only on my copy and you will be more lucky.
She's here, she's working. All cables are included.
Cases well made and groomed in details. The sound is good as a whole. If I had riacquistarlo wouldn't worry-recommended
Came quickly, i recommend
Thank you,very nice item.
Excellent product. Really the sound is very good and the product is very beautiful! Am happy
It came all intact, the sound is good, over hdmi arc the sound is transmitted but can not turn on the soundbar
Great product, really quick delivery, no complaints at all.
Product arrived as agreed. Excellent product. I recommend everyone
very good
In general, everything is fine, except for the delivery. It took longer than two months
After delivery, a small repair was required. Two speakers fell off the screws and dangled. The screws are slightly larger than the holes, so they jumped out. Replaced all the screws, now as new sounds. For such a price-the most it.
Super fast packed great sound I recommend