SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality beautiful hat casual
material very good
packaging надутая pillow, head sitting on a good, size. it i love money such for garden!
perfect. store recommended.
the satisfied.
Just like the pictures! Love it and came very fast (like 2 weeks, and around the holidays that’s faster than normal)
Everything as described. Nice form. Fast shipping and delivery. I recommend.
Fast and high quality for the price
cute cute!! adorei!!!
nice thank you store
super
Подошла по размеру,понравилась,отлично прошита и упакована. Продавцу спасибо.
perfectly fit in size, like, and прошита packed. to store.
very nice
muito fofo, igual como anunciado!!! material de ótima qualidade. comprei em 02/09/2017 e chegou 16/10/2017. poderia ter chegado mais rápido se os correios do Brasil não estivesse em greve.
very fluffy, equal as advertised!!! material optimal quality. bought in 02/09/2017 and reached 16/10/2017. could have arrived faster if the post office the brazil not were in strike.
Кепка отличная! мужу понравилась.сшиьа качественно.Доставка за11 дней.Спасибо продпвцу! Советую продавца.не пожалеете!
всё отлично
клевая кепка.материяал приятный
very good store
nice hat. looks good.
nice hat. looks good.
Very good cap, just as described. Material as well as stitching both are excellent.
Very good cap, just as described. Material as well as stitching both are excellent.
100 процентов качественно
high quality 100 percent
guys all good, fit all, very fast, thank you very much.
Ребята, всё хорошо, всё подошло, и очень быстро, большое спасибо.
good hat. thanks for подарочек
super quality nice :)
muy buena calidad :)
нормально
normal
rate
норма
Бейсболка понравилась и ценой и качеством.
Baseball cap liked and the price and quality.
All good only the cap came later than the first, and I ordered them at the same time. all come)
Все хорошо, только эта бейсболка пришла позже первой, а заказывала я их одновременно. Все подошло)
Perfect. looks great.
Perfecta. Queda genial.
классная бейсболка-как на фото и пришла быстро в томск.
Excellent quality, I recommend, came quickly well packed
Cool cap, as in the photo and quickly came to Tomsk.
Looks good - exactly as U can see on the picture. Recommended!
Доставка до Москвы месяц. Бейсболка чисто женская. Цвет не чёрный, а тёмно серый, будто бы выцвевшая чёрная.
Доставка до Москвы месяц. Бейсболка чисто женская. Цвет не чёрный, а тёмно серый, будто бы выцвевшая чёрная.
21aug post 7sept arrived quite fast delivery
21aug post 7sept arrived quite fast delivery
Great hats!!! Fit perfect!! Look awesome!!! Love it!!!
Nice hat
perfect
hallo everthing ok thanks bruno
hallo everthing ok thanks bruno
Доставка 2 недели... Кепка понравилась! спасибо!!!
Cap liked in my size 55 not spadyvaet .... was packed norms Color shape of all as ea picture
кепка понравилась - на мой 55 размер не спадывает.... упакована была норм цвет, форма все как еа картинке
Very Fast Delivery. As described. Recommend
Very Fast Delivery. As described. Recommend
ok
Качественный товар, очень быстрая доставка!
Good quality
Excellent
Cool
Excellent
Cool
Cool cap for the summer. the фот8о thought that материпл denser in fact, that is necessary, thin, easy. delivery fast, full tracking mail. excellent store. thank you store! everything is super!
Perfecto service, excelent store:serious, fast,cheap, good quality..100% recomended.
Description is spot on.Good communication. Adequate shipping time.
Very cool!
Description is spot on.Good communication. Adequate shipping time.
Cappy first, 100% me!!!
Product quality is excellent! Cap came in the package, do not wrinkle. delivery of less than a month Everything is good!
Beautiful and exactly
Beautiful and exactly
Very fast shipping, very good item, strongly recommended
All as in the description. visor is medium. not great not small.
Great customer service, and product is good
Perfect service, excellent store: liable, fast, cheap..100% recommended!
All over perfectt
LOVE IT! Exactly as described and came within a reasonable time. Would definitely order another.
just as pictured, adjustable and perfect stitching!
Igual a la imagen. Se demoró alrededor de un mes en llegar a Chile.
Beautiful product thanks
Great find! Just like the picture. I received the item in a week.
good looking cap as described but it smell so bad came to morocoo in 43 days i recommend
So cute!!!
Great quality. The package was shipped with air so the hat didn't get flattened. very happy with this purchase.
Perfect! it took very little to arrive.
Nice cap, good quality and fast shipping! Thank you