SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag looks solid. Stitching the main lock is quite high quality, the threads do not stick out anywhere, which can not be said about the rest of the stitching, especially the inner one. It's where the Chinese choot got a hit. Locks SBS. On the locks there are rings for lock. Rings for straps are metal. On the strap, the ring is not soldered. They just figured out the iron and decided how it would work. Carabiners on the strap look like nothing, though they could be burned and more decent, and the rings for them are very small. Let's just say... It will take some effort to remove the carabiner from the ring. It's easier to put on. On the bottom, so to speak, there is a lining for rigidity, and not removable. Looks like a simple :) in the village they sewn there some cardboard and normal. Under :) bottom four plastic so to say legs :) like a blister. The fabric is denser there. In total, in a bag of 7 compartments, if you count by locks. In general, the thing is good. For outdoor activities is small, but for business trips it is.
The bag is good, firm, the quality is very Good, materials, lining. You can see that this is not a consumer. The only straps on the front side are sewn IMHO weakly, if they were girdle it would be better. Let's see how it will be worn. Delivery fast 2 weeks. The size is about 52 cm x 28 cm x 28 cm. As a gift there is a castle.
The bag is excellent! Does not get wet. Sewing is good. With such a bag is not ashamed to walk. Highly recommend
Bag quality! I advise the store! Paid (2778 rubles), the next day was sent! It came through 18 days. Given that I live in the village, and the weekend at the Post Office... Then really 14 days was the parcel! A bag for 5 stars, but I put 4, like a gift should be (lock), there are photos, but I did not come! Not fair, I think. The material is quality, especially pleased with the bottom of the bag: The legs are firmly sewn and the material is covered with something like rubber! Internal dimensions are roomy. There is a side department for shoes, with ventilation. It remains to check for water, how much does not get wet. Later I will make a test, I will write the result.
Quality is satisfied. The price is correct for rb. The only size is a little too small, otherwise excellent!.
The quality of the bag is very good. Take it will not regret.
Very beautiful bag. Thank you.
Made qualitatively, its money is worth it!
I'm madly glad the bag is very beautiful comfortable and high quality.
The bag is made of quality from good material. There are many pockets for small items, documents.
good goods. shipping fast. buy satisfied, and recommend store.
quality is good, small size but not as the expected
high quality excellent and bag!
bag very good quality, & fast shipping! recommend!
bag excellent, material, advice to buy!!
отслеживался track, тулы to two weeks delivery. packaged in film. roomy satisfied appearance and durable
super
match goods expectations, less shipping month! to store thank you!
fast, high quality. super. recommend 100%
fast shipping all good bag advise. the store thank you promptness.
ordered bag 31.01 have 06.02 home привёз courier and. very fast delivery! quality is very good, material without problems can be. complete with lock.
bag good. strong locks. thick material. is good for travel.
excellent bag!
very quality. sewn wonderful, at an altitude of farnitura. thanks to store. to buy.
I'm very satisfied
good quality, thank you
It's very Good!!!
coool nice
excellent quality!-hardware material and trustworthy! fast shipping gregarious store, recommend!
Exellent Bag
matches the description. good quality.
7 days delivery, отслеживался track, quality super!
quality is very good.
no more распаковывали.
and very have quality bag, came quickly, recommend.
bag good quality bag size for such price but believe inflated, long отвратительно shipping from china, delivery продлевал store
new year брала husband. order shipped quickly, cool bag, quality is excellent. but have one "but" думала... size will be longer. inflated size for this price is a little.
quality is excellent,, slightly bag have big size hand held S7 from luggage
excellent. всяких higher quality super praise. shipping left also satisfied, really super up flats courier. recommend.
the kind of very have quality. шла package 2 weeks. recommend.
приобрёл bag, reading feedback. not regretted. придирчив to quality, here are all but порадовало me. not заедают locks, doggy. securely and present прошита lining. clasp-a small point, a. recommend.
good ноша. can withstand the weight тяжёлый very to 10-12кг just right. китайцам посоветую лямку плечевую under креплениям to gain a. вместительно. mailbox lock and even in set
second purchase in this store. above all quality praise, factory. fast shipping получала the mail. item подольск place. thank you for подарочек clasp. uniquely recommend store. buy'll more. take!
пришёл закакз in time, хорошое quality, as it in the aircraft luggage))
i think these добротная bag very good's mean money worth рекамендую store,
bag small. сшита quality, крепенькая. package дошла 20 days. (edge краснодарский.) price 2190
excellent quality When BRIEFCASE into the material clothing and workmanship, addition you me has arrived very fast shipping widely recommend
like
bag divine
bag excellent. the workmanship height.