We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect shoes! Took on the foot 25.5 cm. It is a pity that the store does not have such a size, but this one came up, only the fastener buttoned on the next hole (not the last). The shoe is comfortable, the heel is not felt at all. The skin is soft, but the shape holds perfectly. I strongly bulge the bone on my leg, in these shoes i feel comfortable and do not bulge anything out. The color in the seller's photo is closer to reality than in my photo. Shipping super fast! Before the urals 2 weeks, tracked completely. Packaging is beyond praise (native box, sock shoes are inserted seals, along the length of stretching, a lot of packing paper and non-woven bags for each shoes). The seller is always in touch. Very satisfied with the purchase!
Good, but big on my 37 size.
My best order in Aliexpress. This is 5th shoes which I ordered in this excellent store. I am fall in love with these beautiful shoes. They are so soft, comfortable, amazing. Thank you store for your good quality shoes, for the best service, for your help to choose right size, for your kind words and patience. If you want good quality shoes, choose this wonderful store and you will not regret, you will be loyal customer of this wonderful store. I wish huge success and endless prosperity to your store
ждала order, and as always very satisfied (this pair of shoes have three in this shop). always умничка to store, several times уточнит (думала order first, seller is me the thrill of nerves, turned and he sew by our shoes size). have мены foot length 24,7 cm, width 9,7 cm, wig by seller has selected 8,5. sandals думала seller will photo or while they like white coffee color, is also very beautiful. брала on sale about ждала which two months, 2215 rub.
excellent 23,5 cm fit стопу on size 6,5. comfortable sandals, soft leather
I'm happy with the order. Thank you
very good sandals, comfortable, soft. store responsive. recommend.
The length of the foot 25 cm size 38 (7.5)
Delivery fast. gregarious salesman. sandals are very comfortable. I will be ordering more. I recommend store.