SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China and the USA will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice watch. With a tool to change the bracelet. Thank you
4 days to moscow
The prod uct is superb and as described, loved it
Pts cool!))))
Very beautiful
perfect!
Awesome as always!
free nice very happy lovely watch description
excellent watch it's all whole, box in, with all accessories. husband said "fire!" tracking all the way, went about one month. общалась not the store. recommend.
top quality fast shipping real stainless steel clasp
Beautiful watch
gorgeous, no defects, no spots, super light and beautiful.
stunning j'adore watch!
Great Seller, highly recommend Absolute pleasure to do business with A+++++++
wow! exactly as the description!
иваново delivery 2 week. store order sent the same day. track отслеживался. recommend seller.
inconvenient укорачивать strap. single link broken. be gentle.
beautiful very light and arrived in advance! thanks!
Nice quality and beautiful watch, unfortunately in this model it's hard to see the time in dark places.
stayed very satisfied with the watch. it is very beautiful and was delivered inside run. recommend the product and the store.
super
fine, i valid
Nice watch but the glass cake cracked how can I exchange for a new one?
first keenness and care store for huge thanks! original пришёл me, watch but proved damaged. however i problem reported to the seller it not only отправила promptly instead of this watch new but also wish my выполнила change color! record come to this watch all the time. order more'll!
parfait
Everythings is ok ;)
all, fast shipping thank you
Perfect quality, product fits the description. Delivery time a bit long, but not longer than the estimated time - ordered it before christmas so I have expected that. Only "negative" part of the order was that the equipement used to shorten/extend the bracelet is not too durable, the "pin" bended before i managed to extract the first piece. But its not that problematic - you can use any small screwdriver to do it.
PERFECT
recommend to everyone
perfect! however carton.
Very nice watches and even better packaging. Everything was perfect, and gift inside was also nice. Very good company. I´m sure I will order more from bobo bird.
no limit joy my!!!))) заказала husband watches as gift, and доплатила фирменную wooden box for engraving, all made of, i-requested in english.)) store is very gregarious, painted the first. uniquely recommend!!! very cute подарочек put!
Very good. Product is nicer than it looks.
Fantastic!
gorgeous! well packed. the store posted the product very fast, but nor so arrived fast. but valeu the feather wait
Beautiful watch! Fast delivery and very nice company to deal with. Very satisfied
Great well made as always
delivery all excellent quality and height. order!!!!
Fantastic quality. I will definitely reorder.
Thank you store for granting my request super awesome watch,freebie too. grateful.
everything is ok, I recommend
Perfect product thank you very much
excellent very satisfied. very good price beautiful product.
Ok.
very beautiful for money
gorgeous, exactly as advertised
lovely! as photo no dumbbell no. u comes BOX and Leads To fix it. ha tardado on reach SPAIN More or less month. recommend 100%
watch very good, arrived inside run and per while working perfectly.
Nice!
perfect and very Rapido Shipping EVERYTHING
fantastic watch fine made acquisterò definitely more less 1mese arrived...... .... this store
Absolutely beautiful!!!!
Great purchase. Super happy!
love this, so light weight and amazing looking
I am very satisfied about quality of this watch. It was much better than I thought. I would like to buy again different style.
fast arrive a free mail home But was super chili
Looks as the photo. Took for links. Haven't put in battery yet to see if works.
super lovely
watch cool
Thanks, amazing quality product!
très légère. aiguille noir sur fond noir donc pas très visible mais elle est vraiment jolie . coffret complet et belle présentation .
Excellent store and good quality products
Excelente, tan sólo si el sistema de eslabones fuera más sencillo, de todas maneras muy buen reloj.
часики супер, качество на высоте. муж в восторге!
очень крутые!!закажу еще обязательно!доставка быстра и все отслеживается))спасибо!
Beautiful watch! Excellent quality :)
все ок
all ok
Часы супер! Брала с а подарок мужу, очень понравились... на руке смотрятся стильно. Продавец умничка, быстро отправил товар, пришли меньше чем за 2 недели. Спасибо продавцу, буду заказывать ещё.
Nunca en mi vida había visto un reloj de madera, es de lo más genial que he visto, el precio es muy bueno, hasta el último detalle en la caja se ve la calidad, es un poco oscuro, pero es cuestión de gustos, incluye un manual sobre como cambiar el tamaño, con sus respectivas herramientas, me siento muy feliz y recomiendo a esta excelente tienda, el tiempo de envío y embalaje es muy bueno, todo en perfectas condiciones apoyo a esta tienda incondicionalmente .
precioso el producto
great watch very good quality
Красивые часики, очень оригинальные, циферблат большой, на худые руки будет не очень, а так они супер!
This is the third time I shop at this store. as always great! The product is very good. I will Upload photos later
Seems great! Quality is great, really awesome style!! Love it!
Amazing Watch! Will buy another one ! Very good package and quality of product.
שעון יפה,הגיע בלי בטריה אם המיוחדים היו בהירים או יותר בולטים היה מושלם. אבל גם ככה בסדר,תודה רבה!
Beautiful watch!!! I am very, very impressed. Arrived in a record-breaking 5 days.
배송이 빠릅니다
fast shipping
Très jolie et livré avec les accessoires pour la régler
Beautiful watch! I am impressed with the quality. I highly recommend the store! It arrived very quickly too.
Very quick shipping. Quality was what I had expected! Definitely doing business again with this vendor!!
ممتاز جدا و خفيف الوزن
Thanks, great store
excellent quality for the price. lunghetti waiting time a little more one month
Much nicer than I had anticipated. Thanks!
excellent same as photography and very fast the delivery
Thanks to the store who attended to my request, the watch came exactly as described, very satisfied!!! I recommend the seller :-)
beautiful product, very nice packing with tools and instructions... will order again... lovely packaging...
nice
Beautiful!! Super fast shipment
Tool for shortening band is very bad. Very nice quality on the watch, beautiful! But it might scratch easy since it is wood, so for special occasions only!
wonderful
Great Seller, Great Product!
Product came as described in a neat wooden case. The watch is very cool looking, I am very pleased. Buying for 5th time from this store, will buy more in the future!
Super fast shipping
perfect, stupend!
excellent! Which such a picture. recommend
great product. 25 days delivery
beautiful
beautiful product and fast delivery. thanks
Thank you, great product!
about кемеровской area shipping to month. very good quality, nice smell of wood. watch is very light) nice look recommend store!!!
I is awesome, V......Gooood packing. I am very satisfied. will see how it works.
beautiful and look very unusual. темноват dial.
very nice and all is well packed. watch excellent quality
it was in my hand within 10 days arrived intact
Thanks, great product!
all standard)
watch is very like. покупала супруга for yourself. wood + leather cool. thank you store!
Watch arrived in nice wooden box. Everything looks perfect.