SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like all hood
Pleasantly surprised by the quality of the product. Yes, skin. In the sock is comfortable, sits perfectly. When walking does not interfere. Delivery is fast. Packaging upon receipt is not broken from the word "completely". Seller recommend.
Very high quality bag
Good quality bag, super fast delivery, store recommend.
Everything is fine. Good quality bag
Very high quality product
All fit in it. Sizes are correct.
thank you,
i received the goods. all wonderful!
very good quality
bag very satisfied! добротно сшита. looks expensive. поглубже have pockets inside to like! tk вмещается техталон rights and not to size. not in inner. outdoor pocket. kashelek .. all turns. documents. phone. more different items and (go). dangle will be together. tk wear personal pockets i love!
hood all! красноярска up to 5 days delivery
excellent quality. locks good. photo glitters beautiful. in real gloss this not, but it is not how many none bag spoils
goods arrived. genuine leather bag. продовцу thank you.
great i would recommend...
yy 14.11.2017 order sent, 2-piece consisted of it. 1-ая (backpack) of шёл-moscow, 21.11.2017 пришёл g. 2-ая (partmone) went from china, it's 22.12.2017g. all products leather have a pleasant smell. the only thing have дермантиновые backpack y. not completely backpack tpu this растроена. very less partmone passport sorry. придётся passport cover on order separately. and so really super all! thank you so much to store. advise.
delivered within 5 days. all like the photo. left satisfied!!!
хорошее качество
good quality
очень хорошая сумочка. натуральная кожа ,очень мягкая без всяких изьянов . Смотрится стильно. Спасибо продавцу за быструю отправку и хорошую упаковку.++++++++++++++++++++++++++++++
Спасибо все качественно и быстро.
Отличный товар. Доставка 16 дней. Спасибо :)))
excellent. 16 days delivery. thanks :)))
Хорошая сумка, для документов, кошелька, телефона, планшета. Много кармашков, одно было бы красивее если гарнитура была бронзовая а не металическая.
Good bag, For documents the wallet the phone the tablet. many pockets, One would have been nicer if the headset was bronze instead of metal.
thanks 5 ***** is perfect
thanks 5 ***** is perfect
Сумка очень понравилась. Спасибо!
Сумка очень понравилась. Спасибо!
Доставили за 8! дней!)
ок
ok
Thank you so much! As always, everything is super! Good luck!
Thank you so much! As always, everything is super! Good luck!
ОЧЕНЬ быстрая доставка! Сумка мужу понравилась.
сумка огонь. дошла за 2 недели до Рязани. продавцу огромное спасибо. всем рекомендую.
сумка огонь. дошла за 2 недели до Рязани. продавцу огромное спасибо. всем рекомендую.
отлично
отлично
good
маловместительная. половина А4
спасибо огромное ..супер качество !!!
Все сделано хорошо.
За 13 дней до Смоленской области. Пошиты хорошо. Мне понравились. Я брал 2 сумки. Ставлю Класс!!!
Excelente bolso, llego muy bien empacado y rápido 23 días , muy bonito, vendedor muy atento.
Recomendado, buen producto.
быстрая доставка сумка качественная
Весьма хорошая сумка.
Продавец супер! Пришла за 7 дней ,только не отслеживалась. Сумка супер.
Сумка пришла быстро , 04.05.2017 заказывал-13.05.2017 уже получил (Московская область). Качество отличное, без запаха, сшита хорошо. Доволен данной покупкой, продавца рекомендую.
Рюкзак просто отличный, в МО пришел за неделю на почту. Есть запах. Кожа вроде натуральная, сшито качественно.
Доставка быстрая: заказал 28.03.17, получил 15.04.17. Пришла упакованная в три пакета. Сумка соответствует описанию. Сшита хорошо, дефектов пошива нет. Сильный запах прелости. Выявил дефекты покраски: на двух фрагментах кожи краска смывалась водой. Продавец практически сразу с претензией согласился, за это 5 звезд. Рюкзачек мне нравиться!
наилучшие рекомендации. отличный выбор. качество порадовало. отправка быстрая. пришло быстро. рекомендую к покупке. рюкзак - зачёт! превзошел все ожидания.
Отличное качество.
Очень хороший рюкзачок, понравился.
Complimenti!!!!!
Perfect but a bit thin leather
Чудесный маленький кожаный рюкзачек, для документов, телефона, планшета, ключей, больше не влезет. Пришел быстро, упакован аккуратно с воздушным мешком внутри и снаружи упаковка с воздушными капсулами. Рекомендую.
РЕКОМЕНДУЮ бистро качество супер... пришло очень..быстро..+++,,)))
Я в восторге! Рекомендую