SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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style 2 
About crazy-horse leather:
Very nice. It is as discribe and of good quality.
Beautiful quality, beautiful product. I'm satisfied.
The wallet is excellent, good quality, nice packing, the surface leaves scratches, wear neatly
Good quality. Quite like
Quality nice quality-price ratio
Fantastic quality
Nice product, big size , many storage places ... recommended
Cats came with small fading, and so the quality is good, the skin is natural
Cool purse. Exactly as in the photo of the store. Fast shipping. My husband is happy. I recommend.
Delivery is fast, track is tracked all the way. Who writes skin... I don't know. Made under the skin, smell damp and mold and no smell of the skin. Under the Skin is done well, for a gift it's a shame to give. So sorry for yourself. I would not recommend the price of a minimum of 450R no more. Yes, there was also a gift, on the hand a rubber bracelet. Selling who needs it.
Order 26/11, received in Chile 21/12, is leather as indicated, the excellent size, very well packed, special for gift. happy with the purchase. With gift bracelet. Thanks to the store.
I'm very satisfied with the product. Same what they described on this website. Keep it up! Good that you are true what you're advertising here. I will recommend ed your product.
look nice Sewing strong
cow weather you amaze me how quality wallet do you have it arrived faster then i expected
Great wallet
Quality is quite acceptable. That's only the delivery is long.
The photo shows why he put 4 stars. But in general, the goods are quality. If not scored in cash, then super, sewn neatly, the skin is pleasant.
Very nice and big
Very fast shipping. The wallet is exactly as in the description. Packed well, no scratches and when shipped. The store put, in addition, a bag for storage, which definitely will not hurt. Checked-genuine leather. My husband is very pleased. Thank you and all the good.
Very satisfied with the product! Real leather, as in pictures! Also fast shipping. Thank you store, I will buy again
very good wallet, a little small for europian but nice
Lovely leather wallet, very good quality recommended
5 star!
Good
Arrived bike quickly, beautiful!
good quality
Very nice wallet good as good material endings. I demand only 10 days to arrive in chile Just missing the brand logo on the wallet otherwise very satisfied fully recommended
Fast shipping. Quality goods. Thank you to the store. I recommend.
Very good product for the price it cost, i recommend!
Thanks
Very good quality
Excellent quality. The only negative thing is that you lack label with brand name. Very good quality material that's why the 5 stars. Thank you!
very high quality product, received within 15 days in Pakistan, store is highly recommended
very nice
Top product. Performed in nice piece of leather and neatly
I liked the purse :) that's only the size... i expected it to be smaller. And so... happy!
beautiful wallet. I'm very happy.
Very fast shipping, recommended, excellent packaging
Excellent item!
Arrived as described
very good matrial
good product
Threads are s little off and it’s a big wallet. Smells like leather. For the price I’m happy.
Perfect! Good quality. I recommend it
The leather is of good quality and very good quality. And delivery is also very fast.
Is great, beautiful and smells good, is good. Exactly as pictured in great condition and well tailored. Will buy more products Cowather sure, very satisfied! Soon to get.
A good purse, there was no smell, a pocket for small things was not very convenient, but i practically do not use it, so it's not critical, otherwise everything suits me
Excellent wallet, she found a little big, but in compensation fits all! Great workmanship, excellent material, not expect it good! Without doubt new purchases with products that mark. Super satisfied, exceeded expectations! Recommend!
Very good finish delivery a little long but correct
Very nice product.... Real leather, very quick within 3 weeks