SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order received. I went to my place for a very long time. Already opened the dispute, the store asked the dispute to cancel, which I did. As a result, the bag still reached. About the bag-description and appearance as in the photos. I liked the quality, made qualitatively. Strap over the shoulder fabric, closer to the natural fabrics, not synthetic, like on ordinary bags. Snakes are good, walk easily. But the bag itself is small, for keys and documents/phone. Offices 6 pcs., 2 Main and 4 small. In general, the appearance and quality is 5. I am satisfied with the order, I recommend.
Nice bag, looks like real leather. look good, quality good.The store recommend. Will buy again. thank you
As praktična bag!
Excellent leather, good workmanship.
Quality and multifunction
All super!!!
Quick. The phone is not enough 6.5 dums only in the big department. The stench is incredible on the skin is not very similar. Stary
Bag fire! Really leather, excellent quality, many pockets. I recommend unequivocally
For 1600 rubles just hit!
Bag fire, though at first i was upset i thought little kormanov and uncomfortable but it was a mistake))) kormanov really dofig!!!! More than in my old (still not everything took) and much more convenient, she would still have a handle in her hands to wear on the wall and long to unfasten it was possible, take it will not regret!!!!
The product corresponds to the description! Super shipping!
Good bag. The skin is real. A little less than expected. Many offices. Purchase satisfied.
Fast shipping. That's the second i ask. Very nice and quality. Recommended 100%. Thank you!
The acquisition is satisfied. The bag is compact, while quite roomy. Very many offices that can be used for different purposes
goods!!!
I like using it every day. even during plane travel. good place to put passport and smartphones including boarding passes
very good quality. very happy
Received faster than expected.
it. described goods. satisfied.
products these days. are really cool. the store corresponding, be honest reliable. thank you very much.
it krasna, power děkuji
cool bag, came quickly, similar to the skin. straight stitching, quality. store recommend commodity. five stars!
match description completely. two weeks delivery. quality is excellent. -store recommend.
great products
good item, high quality no not too small fine man bag oversized
thanks
right with a little perfume
lovely and smart bag, good quality.
Good quality product. I recommend the salesman.
oki all! standard quality!
Very nice product. Good condition when received.
real, as all in description. quality surprised. very even quite good. it is quite fast, if consider christams заказывалось that the holidays. монеткой and chinese безделушкой shallow порадовал store, дочке to the collection. satisfied! recommend!
chemicals strong smell
Prekė atitiko aprašymą pilnai. Esu labai patenkinta.
your excellent product recommend
ordered it воронежа 13.12 to 8.01, locks all work handbag is made very qualitative, genuine leather very comfortable to wear especially shoulder i really like. we worth похожая bag in 3000-3500 usd. uniquely store recommend.
оочень ехала long. 2x about. but жто укрпочты problem. have quality. beautiful. прдавец адэкватный. thank you!
decent quality, and even has a leather))) interesting design, quality satisfied. almost шла екатеринбурга parcel to month.
all like in the description
all as described. thank you
like me all
екб to 4 weeks, matches the description. quality standards, leather almost no smell, вместительности seem slightly smaller than the... good without прошита "косяков. thanks to store. put more coin.
standby time has been written took more than, dislikes that little. this forewarned advance but i was заказывал since 11.11. such as i namely satisfied goods arrived заказывал (блестел not the sun and coffe dark) inside put requested coin and put поскупился store and bracelet. lazy'll do as photo. best all just напишу level, belatedly little .. time except. ukraine more waiting to month.
great product, very serious and reliable store.
ok EVERYTHING thanks
Nice bag. Good quality. But a little too small than I expected.
челябинска to дошла 3недели for bag, thick and soft genuine leather. and coin gift порадовал bracelet. attentive store
lovely! description and a result is expected 200% 100% genuine leather, lining, изъянов work without zipper, neat seams. enough wide strap (киперная cotton ribbon) отлелкние main, with front and back with one hand bags plus. thank the store quality goods, packaging no delays and neat. thanks for separate coin! wish your business prosperities!
quality is excellent, but slightly department of main маловат.
Item exactly as shown in picture, great quality leather, worth the money. Thank you!