SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product is like in description, very good quality. I recommend the product and store.
Product is like in description, good quality and fast delivery. I recommend the product and store.
The Wood good for ecology on the other hand the hair and slightly hard I thought it would be much more flexible .. In order to dissociate them it would be nice to be able to mark them with an ecological thing too
Perfect as always
The bristles are soft buy another one because penae came the pack and comes only one
Came quickly, each in a simple cardboard package that is a big plus. I will order more. I recommend.
Perfect! The cedar has a medium hardness. They're doing great.
OMG! They come perfectly as described on the site. I don’t mind if the paper box is a bit mess but completely understandable. The grip has a perfect shape and firm to hold. Bristle is soft and colour is perfect. Will definitely order the bigger lot soon.
Good neat brushes, bristles are soft enough. Arrived on time, in perfect safety and security. I recommend.
perfect
items arrived within time frame and were as advertised
I'm very satisfied
very good quality of goods, very fast delivery, quality packaging! I will buy from this store and recommend to everyone!
second time i order. love it
Is nice quality light color WOOD Good
how the picture. Shipping very fast before the expected. store recommend
same picture. I have Use taste itching powder! thanks
it works properly
good
came parcel within 40 days. excellent, soft. thank you.
Quick and good. thank you.
very good quality price. very good quality. bristle medium hardness. very fast. seguiré definitely shopping.
Хорошие щетки, довольно жёсткие, но не такие как например рокс(жёсткие). Я бы сказала что жесткость чуть выше среднего. У радужных все отлично, а вот у простых плохо отполированна ручка и проводя по ней пальцами я получила небольшую занозу
Great product, great packaging, fast shipping.
Son muy bonitos. Producto tal y como se describe
Very good product! It is a soft brush.
nice
I love these! Great quality and great for the environment! Win-win!
I love these! Great quality and great for the environment! Win-win!
Excellent brush! came very quickly! I advise you!!
очень лакшэри, в органик шопе подобные щетки 300-400 руб.стоят)
Щётка просто великолепная! В меру жёсткая, форма щетинок превосходная. Доставка супер быстрая, около 10 дней
Щётка просто великолепная! В меру жёсткая, форма щетинок превосходная. Доставка супер быстрая, около 10 дней
Cool
Description matches, delivered quickly in two weeks no complaints
клевые
Описание соответствует, доставили быстро за две недели, нареканий нет
perfecto, llegó muy rápido, gracias
perfecto, llegó muy rápido, gracias
fast delivery but not so eco friendly with packaging
fast delivery but not so eco friendly with packaging
Great brushes! detailed review and more photos look on my blog itao: # Vadik_Ya Https://ru.itao.com/item/10004444605756
Замечательные щетки ! Подробный обзор и больше фото смотрите в моем блоге iTao: #Vadik_Ya https://ru.itao.com/item/10004444605756
Good and fast shipment. Good quality goods
Ok!!!
Ok!!!
ХОРОШЕЯ ЦЕНА ДАЖЕ С ПЕРЕСЫЛКОЙ.
ХОРОШЕЯ ЦЕНА ДАЖЕ С ПЕРЕСЫЛКОЙ.
Envoi rapide conforme à la description
impec merci