SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China and the USA will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 13.03. received 02 .. 04. Beautiful.
The shipment was very quick, 2.5 weeks. The quality is very good. They are thick and will endurance bad weather. They are not for high flowerpots. I will post photos later. Thank you.
The basket looks pretty much like the description and features the store indicates! It has arrived within the time frame indicated and in good condition without any incidences.
Well, the white paint if you touch it comes off. The size is the one I ordered and it fulfills its function
I like it very much.
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It is very nice, wine perfectly packed and in good condition. I didn't have to put anything in it to shape it after I came wrapped up. It looks great with a plant inside. Thanks to the store.
Baskets really liked, the description correspond. Waiting for another one
Excellent!!
Super! Beautiful! Exactly as the description. Magnificently pachną trawą.
He arrived a week earlier than expected. Quality correct price
Quality is super! I take it for the second time. Baskets are dense, the form is kept. Beautiful. I advise everyone to buy. Thank you store.
A large basket (a bucket with a flower has climbed) the quality is excellent, the weaving is even, the paint does not get dirty. I want to order more for storing things and smaller for other colors.
Good basket, took the size of 22 cm
Product compatible with description, baddzo good quality, no defects. Fast delivery for Polish 3 weeks. Order no longer first time the same product and zero problems. Recommend!!!
I ordered several goods from this store. I drove to Yakutsk a little more than a month, which is very good. Basket made of natural materials, smells good. I came in the folded form, I will complement the review.
smaller than i imagen, but nice
Very good quality. Dense, shape holds. I'll order more. Thank you store. I recommend to buy.
although the baskets arrived in good condition this time, last time I ordered from them, the baskets I received were wet and moldy because a hole had torn in the bag during transit. My package also had large holes on it when I received it today. Thank goodness the weather has been dry, otherwise I fear I would have had the same result with moldy baskets. I really think the store should reconsider how they package the baskets being that they're traveling thousands of miles. I would expect them to at least double bag their packages to protect against damage.
помялось при пересылке. жаль.пытаюсь отпарить
Отличные корзины , хорошо упаковано, приятно пахнут соломкой, даже те, что покрашены. Пришли недели за 3. Рекомендую
המוצר הגיע אחרי מעל חודשים. האיכות לא כלכך טובה לא קש אמיתי .
The basket came in a usual package, crumpled in some places and until the form did not take what it was necessary. There are no complaints about the quality, the white paint does not fall off with pieces, it's quite a little crumbling, but it's expected. It is a pity that the store sent not here the basket I needed. I ordered the average size, and in the end came the smallest basket. As a result of the dispute, the money was returned to me. But I can say that the dimensions of the smallest basket specified by the seller in a wide place-clearly 22 cm. Who needs a small basket, you can safely order.
Качественная корзина, быстрая доставка
Delivered to Khabarovsk in 28 days, smells natural, wood smell, made perfectly!! I think to order more other sizes
The basket corresponds to the description. The order went a month to the RB. Came of course crumpled, but you can straighten. It upset that she asked the store to send a basket without a green shade, but still came with a tint of green (
Хорошая корзинка, вместительная. Была хорошо упакована, не помялась. Дошла меньше чем за месяц) спасибо продавцу!
Замечательная корзинка! Полностью соответствует описанию. Пришла быстро. Обязательно возьму ещё в другом цвете и размере.
cudne
доставка быстрая, качество хорошее.
Bien!
I'm delighted!!! She's perfect.
nice
Good quality . Highly recommend this products :)
Baskets
Nice ones. 5 *
Amazing how fast delivery has arrived in 12 days. The big one when I pulled it out seemed a little deformed but when I unfolded it is perfect and takes the shape right away. Good material and correspond to the description, they are perfect for the use I wanted to give them
I ordered 32 cm basket. Perfect fit for A4 size books, newspapers, etc. Good quality product.
As description! Article really cute!!!!!!!
Nice basket! It was a month and a week before Astana. Only crumpled
lovely basket, like on the picture, just a bit long waiting time for delivery
awesome!
Everything perfect
IT would have been nice, If in the description would be also the size of the hole in top and not just of the middle part. I havent traf this, so I'll order again some of the biggest ones ;) Now more Plans than planed will become a new look. But IT was send very very fast and I'm very happy with the product.
Baskets-sheath comply with the description. Shipping very fast! Recommend.
Super
amazing quality and very fast shipment! i recommend!!!
Took 2 months to Tokyo because of covid-19. But store was kind enough and the product is so pretty!
Extremely fast delivery to the UK, within 2 weeks. Lovely item and identical to description
Very beautiful
Very nice, feels sturdy. Just the right size for my 20cm pot ( and saucer)
Very cool baskets! The smell is straight awesome! Thank you!!! We walked a little less than a month!
All is well
Very happy! Just like in the picture. It's taken 14 days, even with this Covid thing! I recommend
Super
It came in 2 weeks to Poland. I’m really happy with the product. Recommend :)
The basket came folded but not destroyed at all. Keeping shape and looks beautifully.
Came in a soft bag, folded inside. We have to wait until we get a little bit fixed up. A good basket, a pleasant little thing in the interior.
Due to the situation in the world sent Not immediately, but the delivery was fast, the courier brought the house, which is very nice. The basket is cool! Thank you!
All gud, delivery by courier, smells a little grass and the paint falls
Not exactly what I wanted. The basket is as in the photo, but the black coating is very mark. Painted everything around (I hope the jacket is erased) its money is clearly not worth it (for 200 rubles quite).
Took. The smell is a little nasty. But VERY beautiful
Good, the price quality is met. Very good look in the interior. Ordered to work, but left at home :)
Excellent product!
Quality and beautiful basket
Excellent product, with home delivery I recommend!!!!
Excellent quality, very beautiful and well finished, enjoyed my purchase
Super baskets!! Ordered on Black Friday, when the order was formed, it turned out that one of the baskets is not available. The store wrote, offered solutions, agreed to send one basket a little later. The baskets went long. Almost 2 months, but everything was safe and sound. Very nice look. White paint, however, is a little tinned, but not critical. Took s one, holds a kilogram of 2-3 onions) the size of m twice as much in Volume holds, and visually like only a little more.
THE product is of great quality, loved.
The item is very nice, the material is very natural so it gives a rustic feel. The delivery to Moscow region was fast. Thank you, store.
Good, but a little late.
Met my need
Baskets simple class!!! Slightly wrinkled, but it is fixable in operation.) delivery is free, but long!!!
Good quality
Everything is fine, only the crumpled came. I think Smooth out. I liked the quality. It took a long 2 months to RB, but this is our customs ((
The goods reached Chelyabinsk for 1,5 months. Quality is good
Good basket)
Hermosa
Product complies with the description. Quality good. No defects. Very nice the presents. Shipping dotarła in 3 weeks. Recommend.
Invited 2, product superior, satisfied very מהרכישה
Cool basket under the pot flower came clearly
Everything is perfect!
There was a parcel a little more than a month. Cool. Thanks to the store.
Looks amazing!!! Will order again!
Loved my purchase, opted for natural color and size M (27 cm). Arrived in 18 days and not taxed.
Perfect thank you!
Kashpo is super. From ragoza (kamysh). To return the shape, lightly spray with water from the spray and insert the suitable diameter pot. Emptiness fill with plastic bags, giving the desired shape. After complete drying, pull out. It is better to leave for a couple of days.
Perfect
Really liked the baskets, i'm happy
Excellent basket, without damage. came a whole
The basket is excellent, i liked it very much, the pot with a diameter of 28 came up. Before the perm region 3 weeks, i will order more.
Like it!
A good basket, came quickly in 15 days. I will order more.
Fast delivery, quality is excellent!
The parcel came exactly on time! Looks good, painted, odorless
Very durable, came in 20 days. I am happy and i will order more, and i will paint these.
It's okay.
The basket came in a month. The quality is good, but the color has a green tint. I thought it would be more beige color. And so in general, very good for their money. I will order more!
Product description. Beautiful and arrived in 20 days in Brazil the only problem is that I had to pay a fee R$ 15 for the Office
In ukraine came very quickly, very satisfied, everything corresponds to the description, i will order more
beautiful. Will buy again. very good, and i recumend it
Great basket!
I'm delighted. Excellent baskets, delivery to mo for 2 weeks.
THE basket is beautiful! Very well made! Only the ink that is tough, but it is not a problem!
Top loved 5 ****
very nice products!!! thank you !
Very beautiful basket
I love it. It's exactly what I was expecting. I think I will order two more.
Arrived quickly as described. Great product!
Good quality.
Great basket! I recommend that i came to spain for a month
very fast delivery