SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The most ordinary synthetics, but warm, inside a soft lining, sits well
Took M thank you very much, everything is fine☺️ Warm♥️
Loved. Warm, soft, comfortable, that just get the cold. Super recommend. Only is transparent in color clear, believe in dark color is not.
I took XL in general size with or m, it turned out to be a big, easy I like
Before Yekaterinburg the order was exactly a month. At its Russian 46 took 3XL, sits like an oversize. Quality corresponds to the price, synthetics, but very worthy. I'm happy!!!
Very bright, straight tear out the eye in life, the quality is super for these cash. Warm.
For the price I expected something better, but it's not that bad either
A good sweater, my daughter is happy. Shipping month
Good enough sweatshirt. A little shines through. Pleasant to the body. The order is satisfied. At my height 174 ideally sat down, looks oversize, as I wanted. The sleeves are just right, although the size grid should be longer, but I'm even happy. I advise you to take a larger size. I wanted to take XL, but changed my mind and took XXL, did not lose
A beautiful thing, well sits. Of course, the material can roll up quickly enough, but if you wear it neatly, I think it can last a lot of time. Thank you to the store, I'm happy :)
The order was about 1,5 months. The fabric is good, the size though S, but the jacket is wide and warm.
The parcel was delivered to me to the apartment Courier sdek, she drove 20 days, was not tracked. The jacket of norms, the color I expected was lighter, but this is also normal, warm, soft, the material of norms, I personally liked. I ordered XL on my XS and I liked how she sat down, so to speak oversize, the photo is not so visible
Delivered to the apartment by a transport company, class, thank you. Daughter really liked, corresponds to the description, inside insulated fleece. Ordered XXL because of the height of 170 cm, a little bolshevat
Came quickly. Corresponds to the description, synthetics, for the House will go. Or with a dog to walk) the goods-the price corresponds. At 48 XXXL just, the height is 170. Brought Courier sdek home, which is very convenient. Seller thanks
The sweatshirt corresponds to the description. At 46 size took 3XL well approached. Thanks to the store.
Soft, light, pleasant to the body, short, on the height of 156 took M, the material looks like fleece, let's see how it behaves after washing, but the quality is better to wash on a delicate
A sweater came for 1,5 months, the quality is good, with a thin lining. I was afraid that there would come a different color, but everything is fine) many write about the sleeves, but to me at the very time. My parameters-height 172, OG 90 from 67
The order was made 16.10. Took it in the mail 28.12. And there is no guilt in this store, because for a long time lay in the post office. The time of protection expired, and there is no order, and there is no notification from the post office, went to the post office to learn about the order, but there they said that in my name nothing came. Then I wrote to the seller that there is no order and asked to return the money, but the seller sent me the tracking and said that my order is in the mail to my address and it is there since 12.11. Went to the Post Office, explained the situation and oh my God! They found my order that supposedly fell in. It's okay. Sweatshirts are excellent. I ordered 2 (pink and blue) pink is very delicate. Warm. At OG 98 ordered XXXL, I liked it. More lose weight and will be as desired, oversize.
Very comfortable, soft sweatshirt. Corresponds to the description. Happy)
Delivery took a month and 5 days, especially nice that the sweetshot for 500R brings the courier) the quality is good, warm, burgundy color is super-saturated. On height 174, waist 84 and chest 105 took 3XL. It turned out an oversize as planned, but short.
26.11 sent 13.12 arrived delivery of sdek to the nearest department. Quality is satisfied. The sweatshirt is light, but with a warm lining.
Delivery was 2 months to Ukraine, even opened a dispute. the look on the figure is cool, but the quality of horror. the fabric is already fastened, full synthetics.
Delivered sdek.
For their money, an excellent sweetshot. SOFT. There are a couple of protruding threads but this is not critical.
The parcel was a month. Took on the size more, well sat freely on the size 42. The color does not match the photo.
The goods came a month before St. Petersburg, two points as a marker are left! The color is not even, but as in the photo, stripes
Sweetshot is excellent! Especially for such a price. It was a month. Very soft and warm, thank you)
It is very very bright in the photo quite different
Happy. Sent 16.11, came 12.12 transport company. Soft, warm. For its price is very even!
The glitter of the fabric produces synthetics. The cuffs and throat are very soft and thin, I hoped that the neck will help in the cold, but it is purely aesthetic. When you wear the neck very quickly stretches and sticks out. On the one hand, for 470₽ is not a pity, on the other-on the sails you can take for a similar price the goods of the best quality. 700₽ this blouse is definitely not worth it. 300-400 maximum
Here everyone is wondering what kind of material is a very thin neoprene with fleece! Remember, at one time in stores everything was made of neoprene?) Maybe the heat in it will be because it is naked synthetics. The quality of rubber bands is bad, very cheap, and after a few days of socks they will be remembered and covered with spools (the maximum size on the OG 105 looks oversize. Delivered home Courier, to Moscow month. in the photo new, not worn
The sweatshirt is cool. Thin, but warm. Synthetics. The seams are even, the threads do not stick out anywhere. At its 44 took XL sat super. I recommend in the purchase.
Plain fleece hoody, reached quickly, at about 104 sitting standards.
Excellent tolstovochka, too big but even more like, does not stick, smell is, but think after washing, inner fleece
Sweatshirt good, was about a month.
I loved the purchase, totally recommend this store. THE sweatshirt arrived ahead of time and is super warm and beautiful Ordered the larger and was very good, and is this kiss!
Cool bike, pleasant enough to feel. Does not smell anything. Wear comfortable, color and size match the claimed. On the growth of 176 ordered hl (generally wear m), t k understood that due to the growth of the oversize will only be at a very large size. In principle, it was possible to take 2 hl.
Very good came to size and super comfortable
Loved the coat is beautiful and tasty inside. Arrived polução time over a month, recommend. Note: when entered office to see the tracking website appeared a message saying that the product was damaged packaging, there're when arrived here and I opened you had a small details black loose the shirt, not know what happened during the route but luckily came clean and I liked. Lack of attention and care of office locations, finally, recommend buying this store. Will buy the other colors. Black shirt came this packing photo
A very light but warm hoodie.The quality is high and this is perfect for late autumn and winter days.
I ordered l for my s wanted an oversize but it was probably more on the size and so i liked the goods .. And the color is brighter than expected) pleasant to touch)) came earlier than written on tracking)) i recommend
Thin fleece. Fully corresponds to the description. A little did not guess with the size
A good jacket, i will wear it unequivocally. Color rich green foliage. No smell. On xs, the smallest size came up perfectly, sleeves as needed. I recommend.
I liked the jacket. Size s came up to the russian 44. It's warm, m nachos. Delivery 3 weeks.
Everything is super, delivery 3 weeks to crimea, the color is cool, as in the photo, a warm sweatshirt, i will order more.
Synthetics, warm with fleece, for height 168, and weight 55 44 r my, l sat in the butt
As always excellent for such a price. The product is happy for all 100%. I ordered burgundy and black, both chic.
A good bike, a little rough to the touch, psychos better not take. Very warm, at a height of 167 and a weight of 50 ideally sat down.
Thank the store, very good and pleasant to the touch blouse size all fit, ordered size m.
As good as my first one from this shop. Beautiful color