SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
otimo produto e bom vendedor, rápido e serio. chegou em 20 dias na minha casa, bem embalado e na caixa, com o carregador e tb a chave de apertar a pulseira.
Доставка была быстрой ( курьером)
Beautiful watch i have to say,i have it on charge as i type and the app is installed,the watch is very well made i have to say and it looks beautiful it just hits your eyes
Excelente producto llegó rápido y cumple con todas las especificaciones recomendado!!!!
adorei o produto do jeitinho q tá na descrição fácil de conectar ao celular e sem conta que é lindo
Все очень здорово и быстро, спасибо
Excellent item. Very fast shipping! I recommand the store
todo perfecto gracias vendedor
wizualnie ok wszystko działa teraz trzeba testować
Aún no lo he probado, pero el envío súper rápido, en 3 días.
Relógio muito melhor que a foto! Super recomendo
Tal como la foto Solo q demoro un poco en llegar
This is second order now. This time packing total perfect. Better then last time. Great
Me encantó. El reloj perfecto para mí novio. Cumple con su descripción, es muy estético y funcional. Además de que tardo menos en un mes en llegar, México, CDMX.
Fast delivery.Good quality.
Good product
Very beautiful, like
Всё работает, спасибо
가볍고 좋네요 잘쓸께요
We received the watch, in perfect condition, well packaged and in addition delivered before the scheduled date, very happy, it is not a high-end watch but for the price it does the trick,. I thank the store
Fast shipment and good product. Very satisfied.
Love this! Great quality, looks exactly as pictured and works perfectly!
Perfect look, nicely packed everything what should be inside box is there (manual, charger etc.) very fast shipping from Spain. I am very satisfied.
Продавец СУПЕР! Заказывал из России, написали что будет 4 августа а доставили 22 июля! за три дня курьером домой! Упоковка целая, всё отлично! Есть особенность:приложение для сопряжения в плей маркете нет, его можно скачать через QR код на коробке или инструкции. Разберусь как следует дополню, а в целом всё ХОРОШО! Рекомендую всем!
It's just like the picture, everything looks good, it took me a bit to pair with my phone, I still don't test all the features. I write after I 've tried. I arrive earlier than noted thanks to the store.
The clock came quite quickly, but discharged. The store is good all according to the description.
доставка быстрая, часы работают
я посылку получил большое спасибо всё дошло хорошо чясы отличные хоршые массивные всё хорошо поставил на зарядку оджив дам потом
Quick shipping. Comes in nice box but mine was a bit damaged. working well
Very good product, exactly as in description, even when there was much delay in delivery times, 110 days to be exact s, but I guess it must have been because of the pandemic crisis that everything was delayed.
El producto llegó en las condiciones y en el tiempo indicado, la calidad es acordé al precio, muy recomendable.