SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is great! The color is not worn out, but basic-it is combined with sooo many colors. Looks decent, elegant and stylish. The bag is very roomy-one large department without a partition, fastens on a metal zipper. Two large flat pockets are fixed with buttons. Inside one pocket for small items and keys and two pockets with a zipper. Very convenient. It pleases that there is nothing superfluous outside, nothing hooks up clothes. The accessories do not look cheap. Slightly there is a smell of skin and glue, but it is not critical. The parcel was two weeks before Moscow. The price at the time of purchase is 2,5 thousand
I ordered a bag on the tip of the famous blogger. Immediately I will say-I expected more. And now in order: 1) the quality of the bag is excellent, the seams are made smoothly, there are no threads, the accessories are dark silver. 2) the bag went long enough 1.5 months. 3) bought it for almost 2 thousand 4) Why 4 stars? This is not even for packaging, but for wrong equipment! The store folded the handles of the bag inside, as a result, huge dents remained on the bag itself and in general it became mint. Packed was not in the box, I think this is the main reason for these dents. And this joint spoils the whole kind of bag! If I saw it in the store, I definitely would not have bought it. I attach the photo, everything is visible. Buy or Not-the choice is yours, the quality is good, but ask to be packed in a box!!! As good stores do, and everything comes in good condition.
The bag is good, although the frame is loose, but the shape holds. On all signs-the skin. The shade is pink, muffled, very pleasant. Video review see milkapon Channel
The bag went 6.5 weeks to Kursk. Packed perfectly, inside the bag was a inflated bag with air in exchange for crumpled papers. Just surprised. The quality is excellent, the material is similar to the skin. The seams are all neatly sealed, so there is no way to check.
The bag is received. the quality of the skin is good. The color is interesting and fashionable. Comfortable. Thank you for the gift. Seller recommend. 5 +
Beautiful handbag
Thank you, great bag.
Everything corresponds to the photo and description. As for the skin i can not say yet, all sections are closed with black "paint". But inside exactly natural split. A beautiful bag, the color is gray-beige-pink, a little colder than i have on the monitor, but very similar. Stitched perfectly, qualitatively.
The bag is very cool! I got it fast. A4 format fits perfectly!
not bad bag)
bag super. roomy, comfortable, beautiful. regreted never, bought it. came very fast, courier привёз
wife birthday gifted bag. after inspection :( phrase one super) shipping fast. to store 5 +
bag big cool, packed perfectly. cdek shipping. i'm very satisfied.
bag, roomy. not like, packed in accessories that has not been protective film. 16 despatching store after payment (!!!).
good bag, satisfied i. but shipping небыстрая.
all just fine, quality super
отслеживался goods all the way, pretty arrived. the only thing embarrassed that i: about feedback after club vip membership store suggest 5 stars. goods is good, gregarious seller, fact but this alarming.
only 15.02 order sent you 03.03.18 city (has been have new year) 16.03 i have received it. can put 5 *, although was with delay shipment. извинялся store, and this немаловажно.
bag excellent, fully fit description. genuine leather store recommend
before заказала chinese new year, 9/02/18. was only shipping so after 25/02/18. store but said package is relatively must come. it is 3. packed well. internal pockets between tab inside and air parcel office. изломов none, none none dents bag. straight all seams. accessories have quality. nowhere облезает paint. color slightly lighter than the picture seller i really like. кармашка office in 3. 2 zipper pocket однин open. tight lining. not крошится. from strap have side walls, присобранней hold the bag. bag is not completely closed. hole left side me this happy.-bag sealed need to your option. промокать will be in rain and snow. strap optional. for me, this +. overall very satisfied bag. perfect size for me. very roomy bag. but not slouchy. to seller (out link directly) and too. not regret!
delivered to bag. excellent it! enthusiastic daughter! and even description all-match! thank you! how to wear, will later but want to yourself order now.
all is excellent.
air bag bag packed well came, no помялось not lost and shape, breadth came in breadth as the picture
excellent bag! what necessary!
bag super! just like the. thanks to store.
Fast shipping, good quality
Would often visit
perfect quality
Perfect ,the price is very cheap,quality very good
Perfect quality.store Good job
Exellent!
bag very like. a couple of weeks shipping. high quality material. keeps bag. nice color. thanks to store. commodity description photo and fully compliant with excellent such price for shopper bag, fast shipping
from enthusiastic full i bags! it exactly the same as the photos. whether from chemical odor have small lining, whether from. but it is genuine leather, is no. very good size fit folder a4 and think a lot of all will be more can put it is particularly important for women! still have compartments secret dual, удивлена was very, when found! they are not covered buttons on and the ручках! very good model clever смыслах all, to work, ideal travel office! height sewing on quality! nowhere thread stick up, open well locks. доехало cdek 3 week. brought courier at home. highly recommend this store! now have "shark" акулья his own a bag
bag, have quality. not уверенна, handle is leather. to store.
me too size suitable, made to оочень ачественно, разошлось no, all seams are in place, n ришито, all приклеено neat, no smell, n new simple ахнет bag bag cool. store recommend!