SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Шёл заказ долго почти 2 месяца, к концу лета .. но главное что дошла)). упаковано отлично, в надутую упаковку. Все целое, качество хорошее. Рекомендую
Классненькая кепка...заказывали подростку но большая! спасибо продавцу...качество хорошее.
очень быстро и качественная кепка
รอนานกว่า 5 เดือน เพราะพิษโควิด ขนส่งผ่านทาง สิงคโปร์พอร์ต ทำให้ล่าช้ามาก สินค้าโอเค ตรงสเปค ตรงปก
A good cap, delivered in a vacuum bag
good!
зачёт))
Very good quality, and for its price just super
After the Mail, the cap is crumpled. And so everything converges.
Надпись слегка плтертая а в целом все хорошо
Все соответствует как на картинке
I ordered in March came in July. Too long
Awesome cap))) quality at the height)) recommend unequivocally!
The parcel was lost on the territory of Russia. The store promised to return the money. 5 stars AliExpress.
Fast delivery
Cool cap))
Well packed, nice, good material, I recommend
Excellent cap) came in a vacuum package, so as not to damage the visor)
Everything is fine
The quality of the material and sewing is not bad! But the visor is too big and the delivery is too long-because of this 4 stars!
niceeee
Goods alien in vacuum packing
All is well. Packing is great. I came to Kiev for 2-3 weeks. Price quality is excellent)
Great cap. Came in integrity
The order went 56 days and on the territory of the Russian Federation was not tracked, the baseball cap came in a vacuum package, without damage, for your money Super)
Cap as a cap, the level of the store New York. We took fishing, so norms. Packed in the air. Reliably, in general. The size is adjustable. sewn neatly, does not stink. If you need that b straight "on the style" was, then pass by))
Cool cap
Quality thing, all seams are smooth, deep.
The cap is clear. Came in a stuffed bag. It didn't hurt. No flaws and defects. I advise you
Beautiful design. the stitching can be something better. But all in all satisfied
Well packed, but stinks of some fish .. I hope the ferry will fade
Baseball cap is good, sewn well, comes in vacuum packaging, nothing is crumpled, I recommend
Super! Sewn neatly and sits well
The goods came quickly, somewhere in two and a half weeks, or even a little earlier, but it was not possible to pick up immediately because of covid-A. Coincides with the description, but I had to trim not few sticking threads. There was a smell, but it was weak, and it blew out pretty quickly. The cap itself reached a crumpled, especially in the front part, which is firm. But this can also be written off on delivery, let the cap and was normally packed.
The goods are different. Yshov Duge dovgo. Thinking in isolation is not pride. Sellers recommend
My son likes it, and this is the most important thing)) The volume is regulated. There was a baseball cap about a month and a half. Quality is good, packed in a bubble))). Recommend.
Oooochen beautiful!
The child really liked it! In Novosibirsk it came in 2 weeks, super packing
good for the Price
At altitude
Cap cool I order not the first time, (the first gave) delivery is fast.
Quality bomb
Came in an air package, the quality is not bad, the size is really too big.
I took not myself, I do not wear caps myself
Got, vacuum bag whole did not blow off. Quality at 4. Size, too big, of course, well, Chinese stores all large snapbeks stamp. In a couple of days I will add a tip, whether I was sick with a coronrvirus (covid-19).
Excellent Product
I expected more. To me the cap is wide, it is the width is large, it is her sewing. Although my head is not small. The visor forward personally does not go, and that's how I like it better. But the visor back looks great. Of the 10 points I would give 6 or 7. By the way, the delivery of free shipping by free shipping was faster (2.5 weeks) than paid delivery on orders made on the day of purchase of this cap. Apparently coronavirus significantly slowed the speed of China Post
Very good price and well packed, congratulations to the store, I recommend
The cap came in an inflatable bag, but here's the visor of the curve. There are protruding threads
It came in good condition, it's still very good the product, it's only delayed about a week, but overall well, if I'm satisfied with this haha