SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Щетка классная, пришла с немного помятыми щетинками, но руками все быстро расправила, так же положили миленький сюрприз, в виде браслета, я довольна
Пришло быстро, всё соответствует описанию, спасибо продавцу
Arrived relatively fast to Lebanon. the quality of the brushes seems to be good. Parcel contained a nice small gift
Очень жесткая. Посуду такой не помоешь. Только овощи.
Great brush, love the quality. Doing it's job. I've tried on cast iron skillet and it cleaned very well. I'm satisfied.
Excellent brush with hard bristles. Looks very stylish
Very nice and comfortable brush. As a gift, the store put a cute red rope with a small fish, on which the brush is hanging now on the release in my kitchen. Bristle natural, the product combines aesthetics and functionality, has been looking for something similar for a long time.
Eco-friendly brush of good quality, bristle is quite rigid. The nozzle can be changed as needed. Purchase is satisfied, also the store put a cute bracelet)
Great brush)))) for a small award a separate thank you... Very cute with the store did not communicate.
The brush in general corresponds to the description, Bent (Bent) bristles when transporting and fastening the "head" has sharp edges. These 2 points spoil the impression of buying, unfortunately.
Strong material, the brush might be a little bit too strong and harch, but the quality is good, recommend this product.
Excellent. Thanks for the gift)
Meets expectations. Executed qualitatively, tied a jute thread, so that you can hang. As a gift sent a red thread, thank you! Nice. But the minus is that the goods came after the end of the delivery time. It's unpleasant, the delivery is paid, not tracked and went for a very long time. Immediately opened a dispute just in case, but by the end canceled.
Great brush. The store put a gift. Thank u
Exactly the same as the photo and came quite fast . I def. recommend !!
The brush is excellent, it came quickly to Ukraine. Packed perfectly, no defects. As a gift put a bracelet :) trivia, but nice!
I liked the account very much-nothing falls out and does not fall off, convenient hook, moisture even in small banks. Recommend
Nice brush. Strong. The top is interchangeable. I'm happy. The store also put a gift. Thank you, nice
Thank you.
Order came in less than a month
Nice brush. For a long time I wanted this. I came quickly. Track tracked. As a gift, the store put a bracelet
Beautiful appearance and quality!
Very satisfied with the order)
I wanted a brush like that for a long time. The tree is smooth, nice, unprocessed. The bristle is hard-what's needed! I'll cover it with oil, as they advise.
Excellent hard brush, as in the description. The store put a gift. Take immediately with a replaceable nozzle, they are easy to change
Super Brush!!! Convenient, functional, natural. Wooden handle smooth without burrs. the goods shipped very fast, delivery month and week. The store is sociable, and the gift put a red боаслетик. Definitely-I recommend!!!!
Like norms. My wife liked it.
It came quickly enough, the quality is good, the pile is hard and dense. Put a bracelet as a gift)
The goods correspond to the description, everything is good
Went for a long time, for obvious reasons. After the first application, cracks appeared in two places. Let's see how long it's enough. Washes well, it is convenient to use.
Reached 3 weeks to Novosibirsk. Packed normally. There are no complaints about the quality. The store also put a bracelet as a gift.
Good good brush. Bristles are stiff, cleans well. Nothing smells. Looks stylish.
Excellent brush, the package was tracked and was delivered on time.
Took a while to come but its a great item! It does the normal brush's job and it's eco friendly, I'll just have to buy a new head for ir later. Very happy!
Product complies with the description and photos.
I was satisfied with my purchase. The brush for 100% corresponds to my expectations. I ordered it for washing dishes; the brush itself is medium hardness, the wooden handle is qualitatively made and it is convenient to hold in your hand. No flaws, all super. Packed was excellent, the parcel came in the declared time; so also the gift unexpected pleased. Seller 5 +++
The brush fits the stick, hard. Giraffe gift
Great brush!
Good brush
Excellent Product and Service.
Good thing
Lovely brush. The store put a cute souvenir :), thank you! Long shipping due to problems with the post of Russia, which managed to send the parcel to the other end of the city, I could not get the order more than a month.
The product fully corresponds to the description. Delivery about a month to Novosibirsk, the track was tracked. The store put a gift.
Excellent thing: in the hand lies well, everything came, washes perfectly even without a means, in the hand feels like a strong good thing. I am very happy with this acquisition and I'm going to order replacement heads.
Delivery a little more than a month. As a gift bracelet.
Everything came quickly) the brush is excellent!))
A wonderful brush, as in the photo) the store still put a bracelet of red thread, very nice! Recommend)
Shield for Mitsubishi outdoor surfaces, type Teflon Chi clay. Do not miss jorstka, ale Miya Garno
Excellent brush
It came very quickly. Item quality, very well packed