SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of zardeals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://zardeals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent brush
It came very quickly. Item quality, very well packed
It's okay.
One of the best thing bought on ali! Thanks the store! Like it soooo much!
Good, quality brush. The bracelet was still in the bag. Trifle, but nice. Seller thanks!
Super brush! Quality, comfortable!
Great thank you and with a small gift and more :-)
Nice
Brush made of good quality wood, packed well, fastening reliable. In mo flew almost a month. Seller recommend!
Distinguished brush! Immediately washed everything in the kitchen, very quickly and efficiently copes with dirt. Bristles do not climb.
Very hard, i do not know what to wash, in my even sink you can scratch. Can soften with time. My dishes in the dishwasher, the brush took the frying pan to wash and the sink, but it can be scratched. The appearance is made qualitatively. To the store there are no complaints, he did not write that it is soft, i will still find application in the household, there is still cast iron dishes for it is ideal
It came in 13 days. Quality is good
Just like in the photo... I liked the purchase very much
Received item as described. However I think the excessive plastic packaging is not necessary.
Beautiful, useful thing!
Everything came as in the description. The store put a red thread as a gift.
The brush is pleasant to the touch, looks neat, villi moderately stiff. Do not fall out (at least so far). Ancient smooth. The only thing that i do not like is the brush dries for a long time. But it is unlikely to be considered a disadvantage of the brush, rather, it's just i'm not used to the use of wooden products in this way.
The brush is cool!
Excellent brush
I liked the brush! Bristles are stiff enough, the handle is strong, wooden. I recommend. Went without two days.
Compliant and very well packaged!
It came before the deadline, the quality is impeccable, the package was a gift in the form of a red thread-bracelet! Everything is great, i recommend the store!!
Excellent quality brushes. Store shipped brushes quickly. Very happy with my purchase.
Cool brush, pretty tough. Delivered quickly
The order came quickly, the track was partially not tracked. The brush corresponds to the description, a little bristles fall out. Should be carefully dried after use, as the wood can crack.
Brush really great! Very glad product :)
Perfect wooden brush as picture
Excellent brush, fast delivery to minsk, thank you
As described
Cool! The parcel was tracked, reached in 3 weeks in peter.
good quality, thanks for the gift :)
All ok
Good brush. Purchase satisfied.
Very satisfied with the order. Brush is lovely!