We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great ball. Of dense rubber. The dog is delighted, everything to get from the first time did not smoglas in the recess for about 2 hours took a digging. Stuffed with homemade liver cookies. All kinds of stuff and shoved different sizes of lumps. The size took l. the ball was a little more than a month to novosibirsk through laivia
I put 5 for quality. The ball feels fat and smells of mint. In the teeth put food, sausage, the song has something to do i do not know what kind of rubber, husky has been eating for an hour, it's a whole. Delivery is long, track tracks only to russia, then silence. I did not communicate with the store.
Cute ball M for medium dog, my dog found it a cute ball and took out the candies there so out
Cute little ball for a Chihuahua
Labrador is delighted!
like the Pictures! great
The order didn't arrive in time. The store returned the amount.
Excellent ball, the dog is very satisfied, i also liked it. In size approximately with a tennis ball, it is convenient to insert food. Rubber almost does not smell + there is a smell of menthol, this is a plus. With the store did not communicate, there was no need. Before the moscow region reached for a month, i recommend. One of the best acquisitions on ali)))
All as in the photo. Thank you store! :) Size s as mandarin. For small dogs. Smells of mint
The ball is good, the smell is mint, the size for a small dog is perfect, light. stuffed the ball with food, the dog when doing
The toy is really good and durable, the dog breed siba-inu could not destroy, but traces of teeth still exist. I hide between the teeth of the ball delicious-the dog concentrates to bite)) in addition, we use it as a ball, it perfectly jumps on the floor, the dog is worn behind it. For a change, such a toy can be in the house.
The size is small,