SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China and the USA will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
o produto é muito bom e bem apresentável
All OK
Fast shipping, small stones in a bag
Great quality kamyków. Elegant packing, recommend
Stones came weeks for 2. all as in the description. But the bag in which they are folded is painted and falling apart on spools
Delivery is fast. Packing suitable for gift. 5!
Quickly delivered, until the quality checked!
Thanks.
Wonderful pebbles. Packed in a box. Suitable for gift. delivery for kazan 3,5 weeks. Thanks to the store))
I liked everything. Well packed
Everything is good, it's all fast, the quality is good
There was a real discount on 11/11, an honest store. Excellent packaging in "air", the box is not wrinkled, and this is important, because. Bought for a present. Thank you in general)
Product is as described. I did not find any damage or flaws Shipment was very fast and very well packaged. Definitely buying from this store again. Thank you.
all good
stones received, отслеживался track, not tried in
Little smaller than I expected, but has excellent package and fast delivery
quality super, delivery fast, to 2 weeks moscow
all is excellent. cube yourself a little smaller than the photo, but it is better. it.
matches the description. дутый was packed, помялась no box.
great stones, nice package. looks really fancy.
out cool
everything is ok
and neat little stones. delivery month packed very well.
quick-order come заказала january 27, february 15 received))) very well packed, safe and sound came pebbles box))) until tried in, hope оправдают standby)))
very nice stones... thanks to store, and all fast...
order received. all is very good. thank you
it is 3, quality worthy. thank you
not in пробовала. so beautiful
good
Everything okay, stones are great!
дошло томска week to 3. packed well, air mailers package, however умудрилась crumple mail box to the corner. stones yourself small smell no, not checked in action, mk дарили not more is a gift. отслеживался track.
match commodity description, parcel sent оперативна store very has been shipped already the parcel within 20 days and ukraine. all recommend this seller!
order shipped in time quality is good! thank you!
new accord as requested, very seriously and selling was timely delivery
super!
Perfectly, five stars
53 days to kazakhstan, long in waiting but cost. lovely stones. by both store and all recommend.
GREAT product! :D
thank you store! cool stones, the consciences packed))) recommend seller.
excellent figment, quality nice
very nice, easy to use and reuse, just as described, packaged well. I recommend the store!
slightly longer delivery month. match commodity description, думала only, stones that will be bigger)
shipping fast. the consciences packed. помята packing. молодец store!
lovely pebbles) a new main have time! to store many thanks!
all class, like
мешочком stones box and all in good! but it is not unfortunately soap stone
помятая came in normal condition not contact. not вскрывал, bought as a gift.
good goods.
stones cool! already in морозилке :)
fast shipping. good packing: envelope air with "bubbles", inside to сломалось no. neat box factory, lettering of english. mind yourself stones with neat, изъянов without. the write here who, that "cool": in the refrigerator pre so you/морозилке подержите! promised no one, just so that they will cool)
умничка store! by pack попросила надёжнее want as gift, inflatable packed in package!)))) not contact помялась)))) cube холодненькие)))) also have it seems like i ng gift bag class, better than any bauble))))
18 days delivery. stone packed in a box. box without damage. морозилке have storage bag. store not consorted.
Fast delivery...
Envió rápido, coincide con lo descrito, recomiendo este vendedor
fast cant wait to try
все супер! очень быстро! спасибо!
Камни получил быстро, всё как на картинке, к внешнему виду претензий нет. Сейчас буду пробовать.
great product
fish delivery equality thank you store
Good transaction and good quality item! Thank you store
excelente producto y rapidez en el despacho
отлично!камни небольшие, но охлаждают отлично. товар пришел за 2,5 недели до сыктывкара.трек отслеживался
Все ок!
Здравствуйте! Посылка дошла до Московской области за 20 дней. Качество отличное. Упаковано хооошо.
Быстро и качественно!
Perfect