We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great bag. There are no creases anywhere, i was very afraid that there would be creases in front or behind) there was a bag of air in the bag, but it does not seem to me to save from serious damage. Inside the bag there is a small pocket. Belt bags for 3 +, there are shortcomings, but this is not a problem you can always buy a new and high-quality belt.
Reached peter for 2 weeks) the bag is excellent, there are no complaints!
There is a smell, and since in the picture
It is really beautiful, perfectly matches the description, I am very happy with my purchase, arrived quickly, neat packaging, I recommend the product and the store
The bag is super, i really liked it, the only thing was wrinkled during transportation, i will think how to straighten it.
Handbag Super! Color only more mdły than the pictures. Qualitatively cool image :)
Shape as discrimination but the straps feels sticky
just as described beautiful colour, strong in shape so it wont get destroy so easy big enought
A very long time went the order, about a month for sure. But! The store was always in touch and explained the reason. If i did not like the bag so much, maybe i would not order. But she is really cool and unusual. She came in safe. The color is more like coffee with milk, in the photo gives green, but it's not. The color is beautiful. I recommend! Thank you for the quality!
Cool bag came quickly all as in the photo so
I ordered 2 bags from the store, but one of the bags i selected was not available, the seller offered to return me money or replace with another product. Instead of the blue i chose a red, slightly different quality, it was more expensive, but the seller easily agreed to this replacement without additional fees! Both bags came, the quality is good! Thank you!