We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came in 10 days, the store did not communicate, but he sent everything very quickly. The bag itself is pleasant to the touch, does not smell, the truth came brighter than in the photo. This is not a problem, i even like it more so that i put a five) inside the purse was a chain and a hair band)
Delivery in the shortest possible time. Ordered 01.06.2019 arrived 16.06.2019. The parcel was very securely packed. Quality is better than in the picture, rich blue color, gold embroidery is made very high quality, all the decor. The elements on the bag are very securely fixed. In the kit there is a chain + the store put in a bag aroma-sachet + hair band + transfer tattoo. Thank you very much to the seller! I recommend!
Came quickly, but did not have time to pick up from the post office, went back. The money was immediately returned, i will order again.
Gorgeous quality! Thanks so much!
perfect! so beautiful!
Very cute velvet bag with pretty bead details.
It's amazing! It even came with a small hair tie with a bow attached to it and with super cool and cute moth protection! The quality is really good and the material feels nice. 12/10 would order again if my current one gets broken or I loose it.
The bag is very good, neat. Slightly stick out threads on embroidery. The fabric is fixed well. Clasp tight. Seem flimsy fastening of the chain. Let's see in operation. The color is more sea wave than blue. But it's someone's perception. In general, very satisfied. Came very quickly in 8 days, did not expect such speed. Thank you.
Shipping was very fast, ordered 4/23, arrived 5/9 in SoCal. The velvet is very plush and a vibrant peacock blue. The chain is detectable and is very easy to fasten on the bag. I like that I could use it as a clutch if I remove the chain. The stars, sun and moon are attached securely. I'm very happy with my purchase and highly recommend!
Hermosoooo! Just like the picture. I arrive super fast