SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of zardeals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://zardeals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product. Time delivery early.
Very satisfied! THE product is exactly same as description! Great sound quality and came very well packed .... Seller recommended.
Cool device-music from a memory card, on bluetooth, on wires, radio! Delivery to the door. Sociable store. All super
Great product, treated me well, arrived relatively fast. I Am very satisfied.
Ordered 10.07, sent 12.07, received through the delivery service to the house 30.07. The cost of 1320 rubles. Came perfectly packed in several layers of different packaging, the box was not. No external damage. With tlf contact is, flashlight works. The radio failed to set up.
Good quality good sound good store
Arrived in perfect condition, recommend.
Sound quality tingly. Make you satisfied. Shortcomings were built in volume adjustable child products.
third package. again absolute satisfaction. I recommend the store and goods. I already have three T2 and bluetooth headphones. everything works beautifully. T2 has been playing almost every day for six months. still works great.
Excellent product quality! Sounds pretty good, perfectly packaged. He arrived before the estimated time. I love it :)
Very precise.
Excellent product quality, arrived quite fast, just not came charger, not know if forgetting put or not even come.
Very good product, for the price of sound is very good or. Compatible with ios
Fast delivery, packed with 5 points, the sound at first glance is not bad, i will test the review. I recommend to buy!!!!
A good column, but i want a little more powerful, so i'll order a myth, and i'll give this to my brother just for my birthday
Goods exactly as described, very good Quality, Radio has good characteristics. Even at full Volume no Distortion, clear Sound.
Column supper!! The producer respect and respect! Sent everything quickly, came with a courier for 10 days!
Delivery came to moscow region in 4 days, super fast, the product is excellent, i recommend it to everyone.
Super.
27 May ordered today June 8 received. Sound is good delicious
Excellent column, loud, miniature, the sound is clean. Shipping fast!
I liked everything, the column is excellent with the price.
I didn't know he used batteries, he doesn't have instructions, but you listen well.
Column working. It's okay. Radio, auh, lantern, flash drive.
Instant shipping.. 10 days.. All OK.. Equipments super like for the money.. Recommend
Column super shakes! I didn't even expect it.
ok
All the rules. Good speaker. Fast shipping. Thanks to the store.
great product! the sound is very good fast shipping.
Good quality product, fast delivery
Excellent column, plays well
Super Product
A good column, very loud, only of course it is not clear how to know when it was charged, but i think i understand. I advise everyone. Yelling is just cool!
Great column. It is worth taking. Thanks to the ambulance.