We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived earlier than expected. Looks great, very good value, I beleive it will work nicely. Thank you!
пришёл за 20 дней. трек отслеживался. мягкий на ощупь. есть запах. посмотрим как кошка будет вставать на него. с продавцом не общался.
Took forever - almost 3 months - to deliver even though it's a pandemic situation compared to other stores selling the same item. But at least it eventually got delivered today. As shown. Thank you.
Долетело в Израиль за неделю. И ещё неделю лежало внутри страны где-то. Классная подстилочка. Качественно сделана. Кот уже поточил коготки свои.
Large mat, holes are big enough for most catlitter. Back is soft, but keeps mat in place.
Время доставки в Киев около двух месяцев. Коврик соответствует описанию. Но после первого посещения туалета кошкой, все равно возле коврика есть крупинки песка. Это огорчает. Посмотрим как будет дальше. Продавца рекомендую.
доставка быстрая, осталось на коте испробовать в течение недели и выяснить насколько станет чище) постелил под туалет, мелкий мусор собирает.
Великий коврик. Я думаю, що коту сподобається. Якщо не надзюрить на нього протягом пару днів, значить норм) Рекомендую!
Klappt ganz gut. Roch anfangs etwas streng aber das verfliegt nach ein paar Tagen. Besser als nicht vor dem Katzenklo :)
The mat came by courier service to the point of issue. Quality at the level. There is a light smell, it will fade while smoothed.
Всё как на картинке, только отверстие посередине. Сложно понять, стало ли наполнителя в квартире меньше, но у самого туалета точно да)
Beautiful product. But the seam in the middle is not really useful. Try it out now.
Wonderful rug. I finally forgot what it's like to walk around the pebbles of the filler. The main thing is not to greed and buy a bigger mat. The photo can be seen as the silica gel gets stuck in the cells of the mat. Delivery fast-about three weeks. Thank you. Recommend.
het is eindelijk aangekomen! ik had de hoop al een beetje opgegeven, maar het is een mooi product!
Good product, the material looks tough and is performing its function. I'm happy with the purchase, I'll definitely get another one.
Smelly, included ventilation, waiting. But most importantly, the effect of pure floor is achieved.
Delivery to St. Petersburg by courier for 5 days (on March 30 ordered, on May 4 brought). The mat had a technical smell, but in one day it was weathered.
Ultrafast delivery to Moscow in 36 hours from the moment of order. Kotik has not yet tested
13 days delivery to Novosibirsk!!!! Very, very fast! Sending was the company "IML", brought the courier home! Quality is excellent!!! I and seals-satisfied!
The mat came quickly, the sizes as ordered, coincided)) the cat likes it, they have already bed, I hope now the sand will become less throughout the apartment! Thank you very much to the store, I recommend! :))
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