SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine
Very good wallet!
The second time i order, i came 35 days before bishkek. The quality is excellent, 100% of the skin do not doubt, the first more than a year of tuscany and nothing happened to him.
excellent bag, leather look, very good, communicating, sent.
residence time for all my fastest shipping here home brought and with russian ordered three days! over the more quality, for in store ширпотреб купишь bazaar and will not of this! thank you, recommend
quality is good, all likes. 6 days delivered!
This wallet is perfect. I like the system of zippers, the number of storage and dimensions. Thank you to the store, I am very satisfied with my purchase.
shipping from russia has it is the four days
this money for good goods comfortable roomy recommend!
wallet in terms of quality is very good, what characteristic, very big. store recommend as well as.
even leather inside, can not top quality but i satisfied, fast shipping
thank you store! shipping courier home! comfortable feel, zippers work well. прострочено also good. almost no smell. satisfied all!!!
clutch excellent. excellent zipper. fast shipping
shipping москву in 4 days. zipper on хлястики only leather клатча of all)). decent look, a smell, hope выветрится quickly. buy satisfied.
full tracking delivered after 15 days from china. подержал hand, like.
bag good quality
very fast shipping all is.
excellent качествп clutch, odor no., order 10-15 days. very satisfied. this to store.
fast shipping goods quality
quality super! week дошла package. very comfortable, card size office consistent. advice
all is excellent, fast, qualitative, as always, trustworthy store.
fast shipping! суперский clutch!!!
comfortable, and подъезда to straight flats bonus keychain order very nice quality and self :)
class size to be more than expected) but it is not critical. the satisfied.
super, roomy large)
clutch is very good. like genuine leather, thin but strong. sent gift (pictured)
size big. описние in all like. quality excellent!
all is excellent as in the description, until satisfied.
excellent
delivery fast, no more weeks
black matte. genuine leather, of course not special, but similar. mo to cdek shipping courier 4 days in hand, after payment. choose bags can through sms comes date, and even the time. huge shipping plus! horror прсто dpd-service that is not, have more waiting for 10 days, promised 2 although courier, choose to send reason but up paragraph of issuing choose it in themselves московской other area. my пересылают now, are like foot, only feeding завтраками manager. pent sorry.
beautiful, genuine leather roomy, qualitative, really husband.
really leather and good quality.
second заказываю has! пришёл москву in one week!! very satisfied quality!! leather!
clearly
all is excellent and excellent matching speed. thank you.
clutch good. and and touch.
the second time заказываю! at the height and quality! 5 in 5. thanks store!
заказала black color is my not leather, spb to fast shipping.
order come very fast! заказала 5.12, 7.12 brought courier! moscow up to 2 days!!! absolute match with photo dark brown color beautiful, almost black. and надписий without logo тесноваты compartments for money. questionable, leather. but quality is good, zippers work fine, not thread stick up, straight stitches.
area донецкую come in two weeks. everything is ok
goods is good, genuine leather and really like that. cool pair of points courier вручён пришёл moscow of goods and has been very nice, мгновенна almost shipping branch московский also has a payment. what u discount расстроило фейковые store, black friday coupon took the price of the 2 rose and seller 2 dollars, :( обидно
thanks to the store. ten days delivered, seller not связывалась, commodity not отслеживался quality excellent клатча. as in description. еше even better than the picture. accessories, leather genuine. for separate ring. for the first time заказывала вообщем very satisfied.
thank you
all is excellent, fast shipping
good quality, feel comfortable.
like bag! size 23/13. 2 compartment zipper can put: documents td cellphone, краснодара 3 weeks delivery before! trackable track!
clutch excellent! пришёл rostov in within 16 days. roomy, leather soft, no smell. packed well, пришёл without damage. gregarious store, отслуживался commodity no problem. mail not only with the tracking number could find. написала seller, other number sent, you find the immediately. seller recommend. please post.
responsive good store. fast shipping
заказала received 11.11 01.12. really husband, all normal, this quality is worth money. to store 5 +