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Product always receives high satisfaction ratings from our customers

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Zardeals.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

5 stars
(19)
4 stars
(1)
3 stars
(0)
2 stars
(0)
1 star
(0)
Write a Review
V***a
26 Jun 2020

Good shoes, mesh matches. All as in the photo

K***a
22 May 2020

Ordered on April 15, received on May 21 at the issue point at the SPB. The pad is comfortable, the insole with a soft pad, no glue, everything is done neatly, no shortcomings. There were spare kits in the box. Very elegant shoes, look even with a heel of 8 cm beautiful. Took a foot length of 25.5 cm, but I have a very narrow leg! Shoes in principle do not fit on a wide foot. In general, I'm happy with this amount of shoes, there are small but: the smell, but I think it will blow out, the pad is pretty stiff, it will need to be worn and most likely they will rub, and TC I took them for private wearing, a little upset about this fact. Despite this I bet 5 stars

S***s
21 Dec 2019

They are exquisite, they are perfect, excellent quality

M***o
14 Oct 2019

strong smell. not neatly done.

L***e
3 Oct 2019

Very good quality and like always quick delivery

Customer
29 Aug 2019

Very nice same as on the picture easy to work with

I***G
12 Jul 2019

accurate size. I'm euro size 42, so I chose Size 43 and it fits properly .

Customer
7 Jun 2019

gorgeous shoes...i wish i had got it in red sole..but i love them very comfortable

A***u
24 May 2019

super

M***s
21 May 2019

Shoes are chic. Sewing shoes 5 days. At the foot of 25.5 chose the size 8.5. Very close. On the leg sit well. Shipping 2 weeks to usa. smell fresh shoes. Everything is fine, without flaws and shortcomings. Thank you store

V***v
6 May 2019

I wanted to put 0 stars, because. Long shipping and sooo, sooo long shipping. The delivery time was constantly transferred, for a long time the goods of other stores, whose orders were made later, and these shoes almost a month were not tracked, then began to be tracked and again stopped. Therefore, write in a personal and require immediate dispatch of the goods after the order. But! When i got these shoes-they are delicious, correspond to the size grid and photos, there are spare heels on the heels, are made neatly, packed in a box. The quality of the goods at altitude, in this regard the seller is well done, followed by the quality.

J***n
29 Apr 2019

absolutely beautiful

Customer
28 Apr 2019

Shoes are beautiful. They came in nicely packed. The design is beautiful and black is an opaque intense black. Very nice. The only thing i recommend is to place a non-slip, puesa sole comes a little liza.

E***a
12 Apr 2019

Delivery fast to moscow, in less than a month. A small smell is but not critical. on the russian 39-40 took 43, perfectly sat down. always walked on high heels, so that the hairpin in 12 cm did not surprise. comfortable on the leg. shoes are soft, naturally not leather for such a sum. i will order from this producer another color. prodovets recommend!!!!!

A***s
11 Apr 2019

Absolutely as picture ! Beautiful!

G***n
3 Apr 2019

Beautiful comfortable and high quality ok size shoes exactly as the picture

M***a
2 Apr 2019

Beautiful

Customer
24 Mar 2019

love

E***a
5 Mar 2019

I ordered 25.01.19. Sent 10.02.19. Received 05.03.19. Rostov region. My foot size is 27 cm. I ordered the size 11 (26.5 cm) perfectly. Comfortable. Heel 12 cm is not noticeable. For me a little wide, but not much. there is a smell-fade! Shoes are great. I will still order. Let's see how to wear. There are small shortcomings in quality. But it's if you look very much. And the price-quality ratio is excellent. They look expensive. In the store similar at least 2 times more expensive.

Customer
26 Feb 2019

Quality is good, comfortable, there is no smell. The only sole is slippery, you have to make a sticker.

Women Black Classic Stilettos

20 Reviews
US $71.34
US $129.70
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