We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered on April 15, received on May 21 at the issue point at the SPB. The pad is comfortable, the insole with a soft pad, no glue, everything is done neatly, no shortcomings. There were spare kits in the box. Very elegant shoes, look even with a heel of 8 cm beautiful. Took a foot length of 25.5 cm, but I have a very narrow leg! Shoes in principle do not fit on a wide foot. In general, I'm happy with this amount of shoes, there are small but: the smell, but I think it will blow out, the pad is pretty stiff, it will need to be worn and most likely they will rub, and TC I took them for private wearing, a little upset about this fact. Despite this I bet 5 stars
gorgeous shoes...i wish i had got it in red sole..but i love them very comfortable
Shoes are chic. Sewing shoes 5 days. At the foot of 25.5 chose the size 8.5. Very close. On the leg sit well. Shipping 2 weeks to usa. smell fresh shoes. Everything is fine, without flaws and shortcomings. Thank you store
I wanted to put 0 stars, because. Long shipping and sooo, sooo long shipping. The delivery time was constantly transferred, for a long time the goods of other stores, whose orders were made later, and these shoes almost a month were not tracked, then began to be tracked and again stopped. Therefore, write in a personal and require immediate dispatch of the goods after the order. But! When i got these shoes-they are delicious, correspond to the size grid and photos, there are spare heels on the heels, are made neatly, packed in a box. The quality of the goods at altitude, in this regard the seller is well done, followed by the quality.
Shoes are beautiful. They came in nicely packed. The design is beautiful and black is an opaque intense black. Very nice. The only thing i recommend is to place a non-slip, puesa sole comes a little liza.
Delivery fast to moscow, in less than a month. A small smell is but not critical. on the russian 39-40 took 43, perfectly sat down. always walked on high heels, so that the hairpin in 12 cm did not surprise. comfortable on the leg. shoes are soft, naturally not leather for such a sum. i will order from this producer another color. prodovets recommend!!!!!
Beautiful comfortable and high quality ok size shoes exactly as the picture
I ordered 25.01.19. Sent 10.02.19. Received 05.03.19. Rostov region. My foot size is 27 cm. I ordered the size 11 (26.5 cm) perfectly. Comfortable. Heel 12 cm is not noticeable. For me a little wide, but not much. there is a smell-fade! Shoes are great. I will still order. Let's see how to wear. There are small shortcomings in quality. But it's if you look very much. And the price-quality ratio is excellent. They look expensive. In the store similar at least 2 times more expensive.
Quality is good, comfortable, there is no smell. The only sole is slippery, you have to make a sticker.
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